shipping & returns
Made to Order: Because we make most of our products upon order, items will not typically leave our building for 7-14 business days. If you opt to pay for quicker shipping, the ship time would be from the date the order leaves our building. We do offer “Quick Ship” on some customer favorites, these items leave our building within 2 business days.
Exclusions: Product & shipping offers only apply to online retail orders shipping within the contiguous United States and are valid for a limited time. Art that is considered oversized (48×48,54×32,60×45,72×36) is not eligible for free shipping or shipping promotions.
Please provide a valid UPS/FedEx shipment address for delivery. UPS/FedEx does not deliver to PO boxes or APO/FPO/DPO addresses.
Standard Delivery: We ship all of our orders to arrive via UPS in 2-3 weeks.
Rush Delivery: For an additional charge we can ship most orders within 1 week. Rush Delivery must be approved prior to submission of order.
International Delivery: You can submit a request for an international shipping quote to firstname.lastname@example.org.
*Please note that Duty, Customs and Brokerage fees may apply once in the destination country and these charges (if applied by international customs) is the sole responsibility of the recipient. GreenBox Art will not be held responsible for these international custom charges. All International orders shipped from GreenBox Art are sent via UPS International and are insured for the price of the product. Refunds will not be honored due to delivery refusal.
GreenBox Art wants to ensure you are completely satisfied with your purchase. We accept returns on most non-personalized products within 30 days of the shipment date. Holiday 2015 returns will be accepted through January 15, 2016. All returned items will receive store credit redeemable on GreenBoxArt.com, OopsyDaisy.com, and Wheatpaste.com. Shipping costs are not eligible for refund or credit. Due to the custom nature of personalized items, we are unable to accept any returns of personalized items.
If you wish to cancel an order, you may do so within 24 hours of placing the order.
Authorization for all returns (including defective merchandise) must be obtained prior to replacement by emailing Customer Service at email@example.com. Please include your order number, item SKU/title, and a brief reason for the return. All defective merchandise will be replaced at our expense. Digital photographs of all defects must be provided to Customer Service before a replacement can be processed. We cannot accept item returns without prior authorization from Customer Service.
Please note: If your order is returned, refused, or cancelled during processing, shipping costs are not refundable.
From time to time a product may be damaged in shipping. If you receive a damaged item please contact us within 5 days of receipt at firstname.lastname@example.org or call us at (619) 640-6649. Replacement of damaged items will only be given for items packaged in the original packaging. We will need specific details of the damage prior to sending a replacement. All damage must be reported within 5 days of receiving order to be eligible for replacement or credit.